Refund policy
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Item must be unused, unworn, and unwashed
- Item must be in original condition
- Tags and original packaging must still be attached
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products
- Sale or clearance items
- Gift cards
- Items damaged due to improper use or washing
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- Description of the issue
We will review the issue and provide a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for processing depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if you need a size exchange (subject to stock availability).
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service.
Contact Us
For return or refund requests, contact: