Shipping policy
Order Processing
- Orders are typically processed within 2–5 business days
- Customized or personalized orders may require additional processing time
- Orders are not processed on weekends or holidays
Once your order has been shipped, you will receive a confirmation email or message with tracking information if available.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- International Orders: 7–21 business days
Shipping times may vary depending on:
- Carrier delays
- Weather conditions
- Customs processing
- High order volume
Delivery dates are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Order size
- Weight
- Destination
Promotional free shipping offers may be available during special events or campaigns.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
FOGOOFFICIAL is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping information, contact us immediately before your order ships.
Lost or Stolen Packages
FOGOOFFICIAL is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the shipping carrier.
If your package is missing, please contact the shipping carrier directly first.
International Shipping
International customers are responsible for:
- Customs fees
- Import taxes
- Duties charged by their country
FOGOOFFICIAL is not responsible for delays caused by customs clearance.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged package/product
We will review the issue and work toward a solution.
Contact Information
For shipping questions or support, contact: